Problem Solving Skills of the Employees-Free-Samples for Students

Question: Discuss about the Problem solving skills of the Employees. Answer: Introduction Problem solving skill of the employees is the most crucial characteristic that employers look for in their employees. This allows the employees to find solutions to problems encountered on a daily basis while working with the organizations. Therefore, effective problem solving skills helps in great career advancement for the employees. In each sector, problems are inevitable that rise from day-to-day activities. Therefore, when problems arise, the employers expect the employees to take initiative and develop suitable solutions to overcome the situations. The employers evaluate and analyze the problem solving skills within the employees even if it not mentioned directly. Problem solving skill is defined as the logical and imaginary approach that allows the employees to make sense of the situation and develop or suggest an intelligent solution to the problem. This report critically evaluates the problem solving skills of the employees, as this helps the organizations in enhancing their overall performance. Conflict resolution as a problem solving skill Conflict resolution is the most common obstacle encountered by the organizations. The organizational signifies diversity, as employees from different cultural background, ethnicity and beliefs work in the same place. As each individual employee is different, his or her perspectives also differ largely (Elena Losa Iglesias Becerro de Bengoa Vallejo 2012). As a result, problems are frequently noticed within the organizations and the teams. The main responsibility of a professional manager in banking sector is to ensure smooth operations, marketing, training and administration by avoiding conflicts among the employees. My sincere responsibility is to avoid conflicts among the baking employees while providing efficient service to the customers in terms of lending, operations, administrations and security. This will help in creating a positive working environment and enhance the quality of banking service provided by the bank. As commented by Chan, Sit Lau (2014), conflict resolution is defined as the conceptualized and compact processes and methods are undertaken in order to promote and establish the peaceful environment. Conflict resolution as my problem solving skill is beneficial, as this allows smooth operations within the banking sector. Conflict resolution helps in creating a healthy working environment for the employees within the bank. As a banking manager, I have identified several issues that result in conflicts among the team members. The banking employees come from different background and beliefs that result in distinct perspectives and viewpoints of seeing things and doing tasks. Therefore, it is evident that conflicts due to different perspectives will arise while providing banking service. My conflict resolution ability as the problem solving skill thereby helps in resolving conflicts and continuing with the responsibilities appropriately. Conflict resolution will help in agreeing on a particular point and proceed with the work. In banking sector, the different customers come with different issues that need to be handled uniquely. At such instances, conflict arises due to distinct preferences between the managers, the banking employees and the customers (Tobias, Mair Barbosa-Leiker 2013). In addition to, conflict in banking sector also arises due to miscommunication between the managers, the employees and the customers. My problem solving skill is important for todays managers as this helps in resolving conflicts. When conflicts arise, I tend to identify the source of the conflict. This helps me to have a better understanding of the conflict and determine whether the conflict is really an issue or not. According to Clavelle, OGrady Drenkard (2013), patience is the key to resolve conflicts. Therefore, being patience helps in listening to the parties involved in the conflict without making any prior judgments. This all ows being bias and not influenced by the parties involved in the conflict. Once the source of the conflict has been identified, the ability to look beyond the incident is significant. This is because often that the situation is not the reason of the conflict but the perspectives of the individuals are the result of the conflict. Supposedly, the source of the conflict have occurred months back but presently the level of stress has mounted to an extent that both the parties have started attacking each other. For example, in banking sector conflict might arise between the managers and the employees due to difference in the perspectives of doing a particular task. Such conflicts between the banking managers and the employees hamper the operations within the bank. Therefore, my ability to look beyond the source of the conflict is important for todays managers. This allows me to provide opportunity to both the parties to achieve their objectives. As mentioned by Twigg McCullough (2014), accommodating strategy is defined as the ability of the individuals to go be yond to be family and friends. Therefore, my accommodating strategy for conflict resolution helps in being a friend and approach the parties involved in the conflict. I use a similar approach while resolving conflicts between me and the employees and the customers at times. My approach and attitude towards conflict resolution are unique and important as a banking manager. As mentioned by Theisen Sandau (2013), conflict resolution in banking sector enhances the services provided by the banks to the customers. A friendly and positive approach helps in creating a sense of respect, care and warmth between the employees and the customers. As a result, banking employees feel they have each others back while providing service. This sense of respect and humbleness between the employees and towards the customers allows the employees to be empathetic and respectful towards customers while serving the customers in the bank. Due to my ability to resolve conflict, I support the employees in completing their daily responsibilities appropriately. For example, if an employee is busy at the counter, another employee performs his duty on his behalf for that time being. Conflict resolution helps in establishing a friendly and positive working environment. Positive working environment enhances the quality and effectiveness of service provided by the banking employees (McDonald et al., 2012). My ability of conflict resolution by identifying the source of the conflict and looking beyond the source has ensured appropriate and efficient service to the banking customers. I have been able to impart the aforementioned characteristics towards my employees that have significantly helped in reducing the number of conflicts in the bank. As a result, the employees communicate effectively and prioritize the other party first while providing banking service. Thus, this has helped in improving the service provided by the employees and is reflected in the management of the banking operation, administrations and the satisfaction level of the customers along with the employees (Barsky, 2016). Significance of conflict resolution Conflict resolution plays a crucial role in banking sector, as this helps in creating a positive working environment. It is my duty and responsibility to resolve conflicts and establish a positive working environment. As mentioned by Iacobucci et al., (2013), positive working environment motivates the employees to perform better. Therefore, conflict resolution will help in creating a friendly and positive working environment. This will allow the employees to communicate with each other without any complaint and grudge against each other. As a result, the employees will be aware of the things that have been done or needs to be done within the bank. Conflict resolution also helps in establishing effective communication with each other. However, as argued by Choi, Linquist Song (2014), communication is the key for successful service provided in the banking sector. For example, if conflict persists between the managers and the employees, it is very difficult for the employees to work in the bank effectively and work along with the managers. As mentioned by Riley (2015), effective communication between the managers, the employees and the customers help them in sharing a close bond and have a better understanding of each others demand and expectations. Apart from effective communication between the managers and the employees, effective communication is also significant between the employees and among the employees and the customers. However, as criticized by OHagan et al., (2014), effective communication between the employees helps in the clear flow of information. For example, if the conflict between the employees persists, they will be hesitant in communicating. As a result, sharing valuable information about the banking operations and administration will be hampered. Because of conflict, an employee might not find it essential to inform another employee who is not present about information circulated by the manager. As a result, the uninformed employee will continue to conduct task as before that will hamper the banking service and the relationship between the manager and the employees and between the employees. Therefore, conflict resolution in banking helps in avoiding such instances and improving the quality of service for th e customers. My ability to reduce and mitigate conflict resolution in the banking setting has helped in improving the quality of service provided to the customers. This is important for the manager, as this has helped in gaining competitive advantage for the banking organization as well. Conclusion In this report, it can be concluded that the ability of conflict resolution as the problem solving skill is important for me as a banking manager. Conflict resolution can be achieved by identifying source of the conflict and by looking beyond the source of the conflict. In order to do so, I need to be patient and non-judgmental prior to listening to both the parties. My ability of conflict resolution has so far been beneficial for the bank. I have been able to establish positive working environment, a sense of respect, empathy and responsibility between the employees, the managers and the customers. My success can be determined by improvement of the quality of service provided by the employees within the bank. However, I need to improve my trait of being dominant and inflexible with my techniques of conflict resolution. I can achieve this by being more lenient, flexible and open to ideas from my employees within the bank. References Barsky, A. (2016). Conflict Resolution for the Helping Professions: Negotiation, Mediation, Advocacy, Facilitation, and Restorative Justice. Oxford University Press. Chan, J. C., Sit, E. N., Lau, W. M. (2014). Conflict management styles, emotional intelligence and implicit theories of personality of nursing students: A cross-sectional study. Nurse education today, 34(6), 934-939. Choi, E., Lindquist, R., Song, Y. 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